We aim to provide our customers with the most up-to-date and accurate information on our products. In exceptional cases, we reserve the right to cancel or reject any order if it is found that we may have inadvertently provided incorrect photos or may have committed errors in our listings.
To offer the best customer service, we will require customers making a purchase to register an account with Charlie’s Fixtures. The registration process is quick and simple. We only request for your first name, last name, email address, and telephone number. Any other information is optional.
If you have forgotten your password, simply click the “Login” tab at the top right corner of our homepage. Click the “Forgot your password” button located under Login. Enter your email address and press the “Submit” button. An email will be sent to your email address immediately. Enter your new password and press Reset.
To reset your password, simply click the “Login” tab at the top right corner of our homepage. Click the “Forgot your password” button located under Login. Enter your email address and press the “Submit” button. An email will be sent to your email address immediately. Enter your new password and press Reset.
Place an order by adding items to your shopping cart. Once you have finished shopping, proceed to checkout and follow the instructions for payment and shipping. Please refer to our Ordering Policy for more detailed information. If you have any further questions about placing orders, please contact us at email@example.com.
If you are ordering over a holiday, please allow for additional order processing and shipping time. Our warehouses observe the following holidays: Christmas, New Year’s Day, Memorial Day, 4th of July, U.S. Labor Day, Easter, and Thanksgiving. Charlie’s Fixtures accredited shipping companies may also observe these holidays. All standard ground delivery times and freight carrier shipments are estimates and thus are not guaranteed.
We exert our best to keep our stock up to date. In the event that you choose an item which is no longer available, please contact us at firstname.lastname@example.org. Our customer service representative will be most pleased to assist you.
A copy of your receipt will be emailed to you after you have completed your order which will be the Order Confirmation. If you do not receive your Order Confirmation, please contact us at email@example.com.
We strive to offer our customers exactly what they need to get the job done. If we do not carry an item which you are looking for, we can place a special order for you. Please contact us at firstname.lastname@example.org if you’re having problems finding exactly what you need.
To place a special order, please contact our sales team at email@example.com. It will be necessary for you to provide a detailed description of the item you would like to purchase such as brand, model number, size, color and any other additional details.
With the exception of certain products, only orders which have not been shipped can be canceled. Please immediately call us at (833)-580-0008 or email us at firstname.lastname@example.org if you would like to cancel an order. Once an order has been shipped, the order may no longer be canceled. Please refer to our Ordering Policy for more information.
For large orders, please contact us at email@example.com or call us at (833)-580-0008. Items that are not in stock can be ordered but may take longer to deliver. Our customer service representative will contact you with more information regarding costs and lead time.
Our checkout is designed to prevent fraud. If you are having trouble processing your payment, please ensure that the zip code and CVV code you are entering is correct. If you still have issues processing your order, please contact us at firstname.lastname@example.org.
Lead time is the period between when you have placed your order to when you will receive your order. Lead times will vary depending on the product ordered, the product's availability, and the manufacturer.
Yes, our freight carriers will need to know if they are delivering to a residential address and if a lift-gate service will be necessary. Please note that any product used for non-commercial purposes may void all warranties.
We will ship orders once every item is available for shipping. When we are still waiting to complete your order (possibly due to back-order), you may opt for partial delivery for those items which are already available for delivery. If you will prefer partial delivery, please notify our customer service representatives at (833)-580-0008 or email us at email@example.com. Additional shipping charges will apply for splitting deliveries.
The entirety of your purchase will be shipped together. If ever an item is back-ordered or delayed, a member of our customer service representative will contact you regarding your preferred delivery schedule.
Any order that is currently in stock will be processed and normally shipped within 48 hours from Order Confirmation. A tracking number will be sent to you after your order has been processed. For any shipping issues, please email us at firstname.lastname@example.org.
We aim to provide quick and efficient shipping. Please allow 48 hours from Order Confirmation for your order to be shipped. In the event that an item is back-ordered, our customer service representative will contact you with further information. A tracking number will be sent to you when your order has been shipped.
In most cases, we are able to ship within 48 hours upon receiving your order. In the event that an item is back-ordered or delayed, our customer service representative will contact you. All orders include a tracking number so you may keep track of the delivery status of your order. Please immediately call us at (833)-580-0008 or email us at email@example.com further assistance.
If you received a damaged item which is not freight delivery, please contact Charlie’s Fixtures at (833)-580-0008 or email at firstname.lastname@example.org. You will be requested to provide photographs with high resolution and a statement describing the damaged item. If your return is approved, you will be provided with a pre-paid shipping label for the return. If you are receiving freight delivery, please read the freight delivery instructions in our Shipping Policy and Return Policy.
We can deliver to a third party recipient. In order to have your delivery made in this manner, please enter the third party’s address when checking out. Also, make sure to provide the contact information and address of the third party. On certain occasions, our customer service representative may contact you to verify your instruction.
A tracking number will be sent to you once your order has been shipped. You can use this number to track your package’s movement. Please remember that weather conditions and other factors may cause delay to your shipment. If you are having an issue with delivery delays, please email us at email@example.com.
Items that need to be shipped through freight carriers will require someone to remove the item from the truck. For large items, lift-gate services will be required. Any residential delivery will require a lift-gate. Lift-gate service only includes taking the unit down from the truck. Without the lift-gate service, the driver will only move the item to the back end of the truck, and you will be responsible for unloading the item from the truck.
Please contact us immediately at firstname.lastname@example.org with details regarding the wrong shipping address and the correction thereof. We will do our best to change the shipping destination. Additional shipping charges will apply If your order has already been shipped to the incorrect address provided by you. Please note that we cannot guarantee that we will be able to retrieve the products delivered to the wrong address provided by you.
If a delivery was missed, don’t worry! We will arrange a second delivery attempt. Please be advised that additional charge will apply for the second delivery. You may email us at email@example.com.
Please read our instructions for receiving freight in our Shipping Policy. If you are not sure if an item will fit inside your building, please contact our shipping experts at firstname.lastname@example.org for dimensions and specifications of the item you are interested in purchasing. Any failed or denied deliveries will be subject to additional fees, including but not limited to re-delivery charges.
We are happy to offer expedited shipping options for most of our products. Fee for expedited shipping will need to be quoted by one of our sales experts. Please contact us at email@example.com for expedited shipping.
If you receive a package that is damaged, has missing pieces, or is broken, please send the invoice number, complete product description, and high-resolution photographs to firstname.lastname@example.org. Our customer service representative will assess your report and will contact you on how to proceed.
To return an item, please email us at email@example.com and include your order number in the subject line. For equipment and appliances, please provide us with the model and serial number in your email. For more information, please refer to our Return Policy.
Returns on items that are not special orders or final sale may be returned within seven days from receipt of goods. Any item opened or used cannot be returned. All returns are subject to a 25% restocking fee. Items which cannot be returned or exchanged are listed in our Return Policy.
Once your return request has been approved, you will receive instructions on how to return the item which you have received. After we have received your returned item and approve the refund, you can expect to see the refund in your account within 30 business days after the refund has been issued. The refund will be made through the payment method you selected while placing the order.
When sending back a purchased item which has been approved for return, please repackage the item in the original box and include a copy of the return form provided to you. The package should be sent to Charlie’s Fixtures at 2251 Venice Boulevard, Los Angeles, CA 90006 for the attention of “Charlie’s Online.”
Charlie’s Fixtures does not offer any additional warranties. Any warranty offered is from the manufacturer of the item. Please note that any product used for non-commercial purposes may void all warranties.
Charlie’s Fixtures does not repair any equipment. After sales service will be handled by a third party accredited technician. Contact our sales team at firstname.lastname@example.org, and we will help you find a manufacturer accredited technician.