Charlie's Fixtures, LLC - Restaurant Equipment and Supplies
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Frequently Asked Questions

Terms of Use

Where can I find detailed information on Charlie's Fixtures' Terms of Use?

Who is Shopify?

Typographical, image, price, product description and other errors

Account Maintenance

Is my personal information secure when I order from your site?

May I purchase as a guest?

Do you sell to the public or only businesses?

Can a Canadian resident open an account?

Can a non-US resident open an account with Charlie’s Fixtures?

How can I delete my Charlie’s Fixtures’ account?

What do I do if I forget my account password?

How can I change my password?

Ordering

How do I place an order?

What if I order on a holiday?

Why are some of the item prices missing?

Will there be sales tax on my order?

What payment methods do you accept?

How can I be sure if an item is in stock?

How can I get a receipt or copy of my invoice?

When will my credit card be charged for my purchase?

Do you provide product samples?

Do you sell used equipment?

What if I can’t find what I’m looking for on your website?

What is a special order item?

How can I place a special order?

Do I need to pay in advance for special orders?

I would like to cancel an order which I have already confirmed.

I would like to purchase in bulk, but you don’t have enough stock.

The checkout is rejecting my credit card, what can I do?

Shipping

What are your shipping policies?

What is a lead time?

Can I use my post office (PO) Box to receive an order?

My home is my business address. Do I still need to choose residential delivery?

Can my registered shipping address be different from the shipping address I want to send my order to?

Can I request for partial delivery of my order?

Will my entire order come on one shipment?

When will I receive my order?

Why hasn’t my order been shipped yet?

It has been several weeks since I received your Order Confirmation and nothing has arrived. Can I cancel my order?

My order arrived damaged. Who will pay for the shipping cost to return the item?

May you deliver to a third party recipient?

My package was scheduled to be delivered today but has not arrived, what should I do?

Can I pick up my order?

Do I need a lift-gate for my shipment?

Do you ship internationally?

How much will it cost to ship my order?

I live in a country where you do not ship to. May I order from you?

My order did not arrive because I provided the wrong shipping address.

I missed my delivery. What do I do?

The equipment I ordered arrived, and does not fit inside our entrance door!

What shipping methods do you use?

Do you offer expedited shipping options?

Return and Exchange

What do I do if my order is either damaged or has missing parts?

How do I return a purchased item?

Do you charge a restocking fee?

Can I exchange an item?

What is your return policy?

When will I be refunded once my return has been approved?

I would like to send back my purchase. Where should I send it and to whose attention should it be sent to?

Warranty

Is there a warranty for the items which I am purchasing?

I believe my item may have a factory defect, what should I do?

The equipment which I purchased from you in the past needs repair. What should I do?

Marketing

What are the benefits of joining Charlie’s Fixtures Mailing List?

What if I no longer want to be on the Charlie’s Fixtures’ mailing list?

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