Frequently Asked Questions

In case of errors, inaccuracies, or omissions, we reserve the right to correct them. If the error affects your order, we'll inform you promptly. You can reconfirm your order at the correct price or cancel it for a full refund if already paid.

Inventory levels fluctuate daily. In rare cases where an ordered product is sold out, we'll notify you via email about the status of your order. Availability is not guaranteed at the time of viewing and order placement.

No, we don't provide samples. We recommend purchasing a single item or a small quantity before placing a bulk order. For special requests or large quantity orders, contact us at (833)-580-0008 or support@charliesfixtures.com.

Customized products may not be returned. For assistance with customizable items, contact support@charliesfixtures.com.

Sales and discounts may vary. Check your shopping cart for the exact discount amount, if any, before finalizing your order.

Unless otherwise indicated, prices advertised on the website are solely for online orders.

Unless otherwise stated, all listed prices are subject to applicable tax rates.

All warranty claims follow the manufacturer’s policy. For warranty information, call us at (833)-580-0008 or email sales@charliesfixtures.com. Feel free to contact us for any further clarification or assistance!

Register an account, choose products, and view your "Shopping Cart" for a summary, including taxes and shipping costs. Complete the order, and review our Payment Policy for payment-related details.

Order processing depends on merchandise availability and credit verification. No orders are processed or shipped on Saturdays, Sundays, or holidays.

After authorizing payment, an Order Confirmation email is sent, including an order reference number and product details. We may refuse orders for reasons like supply unavailability and offer alternatives.

No, it's an acknowledgment. We reserve the right to accept/decline orders, request additional verification, limit quantities, or prohibit sales at our discretion.

Contact us at sales@charliesfixtures.com immediately. Changes are possible for non-shipped orders but may be limited after Order Confirmation.

Contact us at sales@charliesfixtures.com immediately. Shipped orders can't be canceled. We reserve the right to refuse/cancel orders, especially for resellers. Refunds are issued for canceled orders.

We reserve the right to withdraw products, modify content, or refuse orders without liability. Refunds are issued for canceled orders. Feel free to reach out for any further assistance or clarification!

For your convenience, we accept major credit cards: American Express, Discover, JCB, Diners, Visa, MasterCard, and Shopify Pay. Full payment must be made at the time of ordering.

Credit and debit card information is kept secure to protect users from unauthorized access. By authorizing payment, you confirm card ownership, legitimacy, and sufficient funds. Pre-authorization is requested to ensure full payment.

We'll notify you via email. You have five (5) business days to provide another form of payment. Otherwise, the order will be canceled.

Payment is debited once an email Order Confirmation is sent to your registered email address. Pre-authorization may occur at the time of placing the order.

Ensure all details provided for purchasing products from Charlie’s Fixtures are correct. The credit or debit card account, or other payment methods used must be yours, with sufficient funds or credit facilities to cover the order cost. We reserve the right to validate payment details before processing your order. Feel free to contact us for any further clarification or assistance!

Follow these tips:

a. Provide recipient name and phone number for contact.
b. Ensure correct shipping address.
c. Avoid P.O. Boxes for shipping.
d. Indicate business name for deliveries to business addresses.
e. Clarify residential business locations for accurate charges.
f. Contact sales@charliesfixtures.com for item dimensions before purchasing.
g. Call or email to confirm shipment details.

We aim for quick shipping (24 to 48 hours). Back-ordered items will be communicated by our sales team. You'll receive a tracking number when your order is shipped.

Orders are delivered to the shipping address on the order form. We may contact you to verify the billing address if different from the credit card company's file. Verification holds the order for 14 business days.

Actual shipping times depend on merchandise availability and credit verification.

The driver won't remove items from the truck or bring them inside. For items without a loading dock or forklift, consider choosing a lift-gate delivery option during checkout.

Contact us at (833)-580-0008 or support@charliesfixtures.com for expedited options. Additional charges apply.

Thoroughly inspect items before acknowledging receipt. The driver must wait during the unpacking. Once acknowledged, our liability ends. Call (833)-580-0008 for any delivery issues.

Refuse the shipment, do not sign the receipt. Inspect for exterior damage, dents, crimps, scratches, and more. Call (833)-580-0008 for any damages.

Upon signing, you take full responsibility. Charlie’s Fixtures won't replace items once the receipt is signed. No responsibility for damaged items if accepted.

We ship orders when all items are available. Contact sales@charliesfixtures.com for splitting orders, with additional charges.

Shipment is delayed until all items are available. You'll be notified and given choices.

No, it's not included. Choose lift-gate service during checkout or unload the shipment yourself. Failure results in additional re-delivery charges.

We'll notify you. We're not liable for losses due to late delivery. If backordered, you can choose to retain or substitute.

You're responsible for all charges if delivery fails due to an undeliverable address, lack of lift-gate request, unavailability, or inability to contact the buyer.

While we strive for nationwide coverage, some locations may pose issues. Our customer service will notify you for alternative delivery arrangements or order cancellation.

Risk passes upon delivery. Late delivery due to buyer's breach transfers risk at the expected delivery date. We're not liable for losses or damages post-delivery due to buyer's breach.
Feel free to contact us at (833)-580-0008 for any further assistance or queries!

Regularly stocked items must be returned within 14 days from the received date, unused and in original packaging. Items delivered over 14 days ago are not eligible for return.

The following items may NOT be returned under any circumstances:

a. Equipment and appliances covered by manufacturer’s warranty
b. Custom manufactured or made-to-order items
c. Special order items
d. Closeout or final sale items
e. Items removed from original packaging unless defective
f. Items with wear and tear
g. Used equipment, appliances, and supplies
h. Opened items with missing parts
i. Furniture
j. Aerosol canned products
k. Disposable and consumable items
l. Hazardous material products

Report defects within five business days with high-resolution photos and a damage description. If approved, a pre-paid shipping label will be provided for the return.

Notify us immediately at (833)-580-0008 or sales@charliesfixtures.com. We'll arrange the correct item's delivery. Return the incorrect item unused in its original packaging, with return shipping costs covered by Charlie’s Fixtures.

Coordination with the manufacturer or vendor is necessary. Expect longer response times. Contact us at (833)-580-0008 for assistance.

Report missing items within five business days from delivery. We'll investigate and respond promptly.

Yes, email sales@charliesfixtures.com for assistance. You're responsible for return and replacement shipping fees.

Contact customer service at (833)-580-0008 or sales@charliesfixtures.com with order details. Allow seven days for review. If approved, a Return Merchandise Number and return instructions will be provided.

Repackage the item in the original box, include the provided return form, and send it to Charlie’s Fixtures, attention "Charlie’s Online" at 2251 Venice Boulevard, Los Angeles, CA 90006.

After inspection, approved returns are refunded. Refunds are processed through the original payment method. Allow up to 30 business days for processing.

Yes, a 25% restocking fee on the value of all items to be returned is charged and deducted from the total refund amount.

Buyers are responsible for shipping costs unless Charlie’s Fixtures shipped the wrong order or the item was received damaged.

You'll receive an email notification. If not received within 14 business days, contact sales@charliesfixtures.com for assistance. Feel free to contact us at (833)-580-0008 for any further assistance or queries!

To qualify, it must be your first purchase on your account, and the shipping address must be within California, United States.

Once eligible, choose the "Free Shipping" option during checkout.

Services not included are installation, lift-gate service, white glove services exceeding 30 minutes to an hour on-site, and haul-away of old equipment. Contact us for these services after receiving your Order Confirmation; additional charges apply.

Products confirmed for dispatch will be shipped within five business days. Shipments occur Monday to Friday, excluding federal holidays, from 8:00 a.m. to 5:00 p.m.

Yes, contact us at (833)-580-0008 or support@charliesfixtures.com for expedited delivery. Additional charges apply.

If an item is backordered, our sales team will contact you with further information.

Free shipping covers a single attempt. In case of a failed delivery, we will contact you for subsequent delivery and payment of the redelivery fee at the standard rate.

Possible reasons include an undeliverable address, failure to request a lift-gate (if necessary), no authorized representative available, or inability of freight delivery personnel to contact the receiving party.

If your first purchase is canceled, you can still avail of this promotion on your subsequent purchase.

Contact us at (833)-580-0008 or support@charliesfixtures.com for assistance.

Yes, all purchases may be returned following Charlie’s Fixtures’ Return Policy.

Charlie’s Fixtures may refuse to recognize fraudulently or improperly obtained qualifying purchases, including multiple accounts by the same person.

Your total purchase order must be at least $25.00 before taxes, fees, and shipping charges. The shipping address must be within Central Los Angeles, South Los Angeles, or West Side Los Angeles of County of Los Angeles, California.

Services not included are installation, lift-gate service, white glove services exceeding 30 minutes to an hour on-site, and haul-away of old equipment. Contact us for these services after receiving your Order Confirmation; additional charges apply.

Products confirmed for dispatch will be shipped within five business days. Shipments occur Monday to Friday, excluding federal holidays, from 8:00 a.m. to 5:00 p.m.

Yes, contact us at (833)-580-0008 or support@charliesfixtures.com for expedited delivery. Additional charges apply.

If an item is backordered, our sales team will contact you with further information.

Free shipping covers a single attempt. In case of a failed delivery, we will contact you for subsequent delivery and payment of the redelivery fee at the standard rate.