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Privacy Policy

We at Charlie’s Fixtures LLC (“Charlie’s Fixtures”) recognize the value of the information that you provide whenever you access our website. We commit to ensuring that your information is amply protected and will only be used for the purposes it was meant for.

This Privacy Policy is designed to help you understand how we collect, use, disclose, and/or process the information you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data.

We reserve the right to amend this Privacy Policy at any time.

SECTION 1 – Client’s Consent Upon Use of the Website

Charlie’s Fixtures receives and stores information which you provide through the use of our website, be it personal or non-personal information. These may either be those knowingly provided through filling up forms, or those derived from your visiting behavior, shopping choices and preferences.

By using our website, you automatically accept and agree, without limitation or qualification, to be bound by our Privacy Policy, our Terms of Use, other agreements posted in our website, and all applicable laws.

SECTION 2 – Definition

2.1  Charlie’s Fixtures Account

“Charlie’s Fixtures Account” is the account made when you sign up on our website.

2.2  Damages

“Damages” means any and all direct, special, indirect, consequential, or punitive loss or other damages of any kind (whether in contract, including fundamental breach, tort, including negligence, or otherwise) pertaining to this Privacy Policy.

2.3  Non-Personal Information

“Non-Personal Information” is defined as information that does not identify a specific individual, such as your Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), operating system, general geographic location, date and time stamp, cookie information, the address of a referring website (if any), and the pages you visit on our website.

2.4  Personal Information

“Personal Information” refers to any information whether recorded in a material form or not, from which the identity of a customer is apparent or can be reasonably and directly ascertained by the entity holding the information, or would directly and certainly identify a customer when put together with other information.

Examples of personal information include names, e-mail address, date of birth, contact numbers, mailing address, credit card information, and the like.

2.5  Use of the Website

“Use of the Website” includes accessing, browsing, reviewing, transmitting, sharing, downloading, posting, and any other means of using the website or its posted content.

2.6  Related Companies of Charlie’s Fixtures

“Related Companies of Charlie’s Fixtures” means the parent, subsidiary, affiliated companies of Charlie’s Fixtures, the website developers, and other promotional partners.

SECTION 3 – Collection of Information

3.1  Collection of Non-Personal Information

Like other websites, your use of our website will automatically provide us with non-personal information as defined in Section 2.1.

3.2  Collection of Personal Information

All of the personal information collected by our website are those that you voluntarily and directly provide us with, such as when you create your own Charlie’s Fixtures Account (name, contact number, e-mail address, and the like), when you place an order (payment details, quantity of purchase, brand, product, and the like), when you request for delivery (physical address), when you interact with us through telephone calls, e-mails, and the other similar means.

SECTION 4 – Use of Information

4.1  Use of Non-Personal Information

Our collection of non-personal information will be used to make your succeeding visits to our website easier, save you time while browsing and shopping on our website, and give you a customized shopping experience. This information will not be used in association with any other personal information.

4.2  Use of Personal Information

We may use your personal information for the following purposes, among others:

4.2.1  To consider and/or process your application for a Charlie’s Fixtures Account;

4.2.2  To process your transactions;

4.2.3  To deliver the products you purchased from our website to your given address;

4.2.4  To facilitate customer service, carry out your instructions, deal with or respond to any inquiries you may make;

4.2.5  To provide you with information on Charlie’s Fixtures products and/or services which we feel may interest you;

4.2.6  To manage, operate, administer, and facilitate the optimal use of our website, including, without limitation, remembering your preferences;

4.2.7  To tailor your shopping experience by displaying content according to your interests and preferences, providing you with a faster method to access your Charlie’s Fixtures Account and submit information to us;

4.2.8  To ensure that content from the Website is presented in the most effective manner for you and your computer;

4.2.9  To prevent, detect, and investigate disputes or fraud;

4.2.10 To conduct market research and surveys to determine customer preferences, demographics, plan special offers and marketing products, and to improve the customers’ overall experience;

4.2.11 To contact you for direct marketing if you have given your prior consent;

4.2.12 To contact you or communicate with you via voice call, text message, a fax message, email, postal mail, or otherwise for the purposes of administering and/or managing your relationship with us or your use of our website, such as but not limited to communicating administrative information to you relating to our website. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents, or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages;

4.2.13 To carry out our obligations arising from any contracts entered into between you and Charlie’s Fixtures;

4.2.14 To share with Related Companies of Charlie’s Fixtures as required to perform functions on our behalf in connection with the website (such as delivery of merchandise, administration of the website, or promotions or other features, marketing, data analysis, or customer services). In this regard, it may be necessary for us to transmit your personal information to those of other jurisdictions and you agree to this transfer;

4.2.15 To enforce our Terms of Use or any applicable end-user license agreements;

4.2.16 To respond to or comply with legal processes or as required by any applicable law, governmental, or regulatory requirements of any relevant jurisdiction, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on any party;

4.2.17 To protect personal safety and the rights, property, and safety of others;

4.2.18 To store, host, back up (whether for disaster recovery or otherwise) your personal data, whether within or outside of our jurisdiction

4.2.19 Purposes which are reasonably related to the above-mentioned; and,

4.2.20 Other legal purposes. (collectively, “Purposes”)

As the purposes for which we will/may collect, use, disclose, or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by the applicable Privacy Laws.

SECTION 5 – Access to, Correction, and Authorization to Disclose Information

5.1  Access to Information

In compliance with California’s “Shine the Light” law, Charlie’s Fixtures account holders residing in California may request the information collected under their account as well as the disclosures made to third parties for direct marketing purposes, if any, within the previous calendar year.

To request for access to this information, you must contact us at support@charliesfixtues.com or mail us at: Charlie's Fixtures LLC, 2251 Venice Boulevard, Los Angeles, California, CA 90006. In your correspondence to us, please attest to the fact that you are a California resident and provide us with your current California address. We will not entertain this request otherwise.

5.2  Correction, Verification, and Update of Information

If you wish to verify, correct, or update any of your personal information collected through this website, you must contact us at support@charliesfixtues.com or mail us at: Charlie's Fixtures LLC, 2251 Venice Boulevard, Los Angeles, California, CA 90006.

5.3  Denial of Authorization to Provide Information to Third Parties for Marketing Purposes

If you do not want us to provide your information to third parties for marketing purposes, please inform us through our e-mail address at support@charliesfixtues.com or mail us at: Charlie's Fixtures LLC, 2251 Venice Boulevard, Los Angeles, California, CA 90006. If we receive no such e-mail from you, then we shall assume your authorization to disclose such information.

SECTION 6 – Consent

6.1  Consent for a Specific Purpose

Whenever you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, or the like, you consent to our collecting it and using it for those specific purposes only.

6.2  Consent for Secondary Purposes

For secondary purposes such as marketing or e-mail updates, we will ask you directly for your consent.

6.3  Withdrawal of Consent

You may withdraw the consent previously given as regards our use and disclosure of your personal information for the purposes and the manner as stated above. However, the nature of your withdrawal may jeopardize our ability to provide our products and services to you or perform any contract previously entered. Our legal rights and remedies are expressly reserved in such event. Further, your withdrawal will make you lose your status of a Charlie’s Fixtures account holder and will prevent you from enjoying the full functionality of our website.

To withdraw your consent, you must contact us at support@charliesfixtues.com or mail us at: Charlie's Fixtures LLC, 2251 Venice Boulevard, Los Angeles, California, CA 90006.

Once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, please provide thirty (30) days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials through a specific mode, we may still contact you for other purposes in relation to the products and services that you hold or have previously subscribed to through our website.

6.4  Age of Consent

By using this site, you represent that you are at least the age of majority in your state or place of residence, or that you are the age of majority in your state or province of residence and you have given your consent to allow any of your minor dependents, if any, to use this site. Charlie’s Fixtures will not be responsible for any unauthorized transaction or action entered into by minor dependents.

SECTION 7–Disclosure of Personal Information

7.1  Disclosure to Related Companies of Charlie’s Fixtures

We may disclose your personal information to any related company of Charlie’s Fixtures insofar as reasonably necessary to ensure that we can provide you better service such as to provide content, products, and services to you, address your questions and requests in relation to your customer accounts, subscription, and billing or order arrangements, to activate, deactivate, install, maintain and operate our systems and/or services.

7.2  Disclosure to Third Parties

We may disclose your personal information to third parties in the following circumstances:

7.2.1  If you entered into a transaction through this website, we will need to disclose your personal information to agents, contractors, or third-party service providers that provide operational services to Charlie’s Fixtures.

7.2.2  In the event that we buy or sell any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets.

7.2.3  If Charlie’s Fixtures or substantially all of its assets are merged or acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets.

7.3  Disclosure for Legal Purposes

We reserve the right to release personal information if we are required to do so by law; in compliance with a judicial proceeding, court order or legal process; to enforce or apply this Privacy Policy, our website Terms of Use or other agreements; or if we deem it necessary to protect the rights, property or safety of Charlie’s Fixtures, our employees, our customers, or others. We may disclose information to companies and organizations for fraud protection.

SECTION 8 – Shopify Inc.

Our store online platform is hosted on Shopify Inc (Shopify), an unrelated business entity that provides us with the online e-commerce platform to sell our products and services to you.

Your personal information is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify will store your credit card data, which is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Master Card, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, you could read Shopify’s Terms of Service at https://www.shopify.com/legal/terms or its Privacy Statement at https://www.shopify.com/legal/privacy.

SECTION 9 – Third-Party Providers

9.1  Use of Information and Applicable Privacy Policy

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services we engage them to perform.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their respective privacy policies so you can understand the manner in which your personal information will be handled by them.

9.2  Jurisdiction

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

9.3  Re-direction to another website

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Use.

SECTION 10 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

All credit card information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Thus, we implement a variety of security measures to ensure the security of your personal information on our systems. User personal information is hidden behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. We will retain personal information in accordance with the privacy laws and/or other applicable laws. Further, we will destroy or anonymize your personal data as soon as it is reasonable to assume that

(i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and

(ii) retention is no longer necessary for any legal or business purposes.

If you cease using our website, or your permission to use the website and/or the services is terminated, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.

SECTION 11 - Cookies

Cookies contain information that is transferred to your computer's hard drive. They help us improve our website and deliver a better and more personalized service by allowing us to estimate our audience size and usage pattern, store information about your preferences, speed up your searches, and recognize you when you return to our website.

Below is the list of cookies that our websites use:

11.1  session_id – unique token, sessional, allows Shopify to store information about your session (referrer, landing page, etc);

11.2  shopify_visit – no data is retained, active for thirty (30) minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits;

11.3  shopify_uniq – no data is retained, expires by midnight of the next day (based on the time zone of the visitor), counts the number of visits a single customer makes;

11.4  cart – unique token, active for two (2) weeks, stores information about the contents of your cart;

11.5  secure_session_id – unique token, sessional; and,

11.6  storefront_digest – unique token, indefinite if the shop has a password, used to determine if the current visitor has access to a Charlie’s Fixtures Account.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, by selecting this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log onto our website, and we will not be held responsible for this.

SECTION 12 – Do Not Track

At this moment, Charlie’s Fixtures’ website does not recognize automated browser signals regarding tracking mechanisms, which includes “Do Not Track” instructions.

 SECTION 13 – Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell products to you.

SECTION 14 – Disclaimer

We use certain reasonable security measures to help protect information you send to this website. However, we cannot guarantee the security of such information. To the fullest extent permitted by law, we disclaim all liability and responsibility for any damages you may suffer due to any loss, unauthorized access, misuse or alteration of any information you submit to this website.

Thus, by accessing this website, you agree that Charlie’s Fixtures shall not be liable for any damages arising out of or in connection with the use of, reliance on, or inability to use this website or any of the materials or information contained therein. Moreover, you agree that Charlie’s Fixtures shall not be liable for any inaccuracies, incompleteness, errors, or any defects in the materials or information and functions provided in this website.

SECTION 15 – Applicable Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of California without regard to its conflicts of law doctrine.

SECTION 16 – Severability

If for any reason, any provision in this Privacy Policy is found void or unenforceable, it will be severed to the extent void or unenforceable and the remaining provisions will continue in full force and effect.