Product Policy

Charlie’s Fixtures LLC’s (”Charlie’s Fixtures”) Products Policy governs all issues relating to the pricing and availability of products to be purchased through this website.

Please be informed that the pricing and availability of our products and services are subject to change without prior notice. Before finalizing your order, please ensure that the price of the product to be purchased is acceptable to you as you will be bound by the same.

1.  Product Information Correction

In the event that a product description or price is listed incorrectly, we reserve the right to correct any errors, inaccuracies, or omissions and to revoke any stated offer even after an order has been submitted, whether or not the order has been confirmed and/or your credit card has been charged.

If we discover an error in the price of any product which you have ordered, we will inform you of this as soon as possible and give you the option to reconfirm your order at the correct price or to cancel your order. If you opt to cancel your order, we will give you a full refund if you have fully paid for your order. If we are unable to contact you, we will have no other option but to cancel your order and will give you a full refund if you have fully paid for your order.

2.  Inventory

Inventory levels fluctuate daily. In unusual circumstances, you may have been able to place an order online for a product portrayed as being available but has actually been sold out. In cases like this, we will notify you via email of the status of your order. Nothing on this website guarantees that Charlie’s Fixtures has all the products on-hand at the time of your viewing and order placement.

3.  Samples

Charlie’s Fixtures does not provide sample products. We recommend that you purchase one item or a small quantity first, before purchasing a bulk order. If you would like to make a special request on an item which you are interested in purchasing in large quantity, please contact us at (833)-580-0008 or email us at support@charliesfixtures.com. We will do our best to accommodate your requirement.

4.  Customizable Product

Some items on our website may be customizable. You may contact support@charliesfixtures.com to get further assistance from our customer service representative. Please be advised that customized products may not be returned.

5.  Sales Promotion Disclosure

Sales and discounts may or may not be applicable to every brand, make, or model. Please check your shopping cart for the exact discount amount, if any, before finalizing your order.

6.  Online Pricing

Unless otherwise indicated, the prices as advertised on this website are solely for online orders only.

7.  Sales Tax

Unless otherwise stated, all listed prices are subject to applicable tax rates.

8.  Warranty

All warranty claims are handled based on the manufacturer’s warranty policy. To know more about warranty information on your purchase, you can call us at (833)-580-0008 or email us at sales@charliesfixtures.com.