Ordering Policy

Charlie’s Fixtures LLC’s (”Charlie’s Fixtures”) Ordering Policy governs the process all customers will undertake when they order through this website.

Please be informed that this Ordering Policy is subject to change without prior notice.

1.  Placing an Order

You need to register an account in the Charlie’s Fixtures website to make an online transaction. After choosing products which you wish to purchase, you can view your “Shopping Cart” to see all items ordered, the total amount of your purchase inclusive of applicable taxes and shipping cost. Upon completion of your order, you will be directed to the checkout page.

Please review Charlie’s Fixtures’ Payment Policy in order to understand the policy that will govern all issues relating to the payment of orders made through this website.

2.  Order Processing

Order processing depends on the availability of merchandise and credit verification. No orders are processed or shipped on Saturdays, Sundays, or holidays.

3.  Order Confirmation

Once you have authorized the payment method and we have determined that full payment can be made through that method, we will send you an e-mail Order Confirmation stating that we have received your order and are arranging the necessary process to debit the Order Payment from the payment method.

This e-mail will also provide you with an order reference number and details of the products that you have ordered. We may, at our discretion, subsequently refuse to accept an order from you for any reason, such as unavailability of supplies. In this situation, we may offer you an alternative product which will require you to submit a new order.

4.  Order Acceptance

The receipt of an e-mail Order Confirmation or other forms of confirmation, being merely an acknowledgment that we have received your requested order, does not constitute an offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason, to request for additional verification or information before accepting any order, to limit the quantity of any item sold, or prohibit the sale altogether.

5.  Order Correction

If you discover that you have made a mistake with your order after your order has been confirmed, please contact us immediately at sales@charliesfixtures.com, and our customer service representative will assist you.

We will exert our best effort to process changes in your orders, but there may be circumstances wherein we may not be able to do so, especially after we have sent you an Order Confirmation.

Only orders which have not been shipped may be subject to correction or cancellation.

6.  Order Cancellation

If you would like to cancel an order, please contact us immediately at sales@charliesfixtures.com and our customer service representative will gladly assist you. Please note that orders which have been shipped cannot be canceled.

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, including those made to resellers. Possible circumstances for our cancellation of an order may be limitations on quantities available for purchase or errors in product or pricing information.

If we cancel your order and you have already made payment for your order, the amount paid will be fully refunded to you.

We will not be held liable to you or any other third party if we decide to withdraw any product from this website, whether or not it has been ordered or any materials or contents on this website has been revised, or for refusing to process or accept an order.